Descrição da Função

Customer Support | Lisbon

We are hiring a Customer Support Representative for Lisbon!

Do you enjoy helping people, have excellent communication skills, and want to join a solid and growing company in the financial sector? This could be the right opportunity for you!

What will you do?

Act as the first point of contact for customers through various channels (phone, email, website, app, and customer portal);
Provide customer support and follow-up in an effective, clear, and empathetic manner;
Clarify customer inquiries and escalate requests to internal teams whenever necessary;
Ensure an excellent customer experience throughout all interactions;
Contribute to the continuous improvement of processes and the customer journey;
Collaborate with Operations, Sales, Product, and Marketing teams.

We are looking for candidates with

A minimum of 2 years of experience in customer support or similar roles;
Experience working in SaaS environments or with digital products;
Excellent written and verbal communication skills in Portuguese and English;
Ability to explain technical information in a simple and accessible way;
Strong customer focus, empathy, and problem-solving skills;
A degree in Communication, Business Administration, Marketing, or a related field.

What we offer

Salary starting from 1,450 gross/month (negotiable);
Meal Allowance 10.46 per working day;
Health Insurance;
Structured Career Development Plan and Continuous Training;
Monthly Pension Plan Contribution (2% of gross salary);
Annual Performance Bonus (after 6 months of employment);
5 Additional Vacation Days per Year.
Location Lisbon

If you are looking for a new challenge in a company that values customer excellence, send us your application and join this exciting project!